naisdevice how-to

Troubleshooting naisdevice ¶

Kolide ¶

naisdevice cannot connect, yet /msg @Kolide status reports that everything is fine

Disconnect and re-connect naisdevice

Kolide is reporting that your device has not been seen "in a long time"

Reinstall (uninstall -> install)

Browser not opening ¶

Browser does not open after you click connect.

Restart your default browser.

Firewall blocks outgoing UDP connections ¶

Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)

Fresh start ¶

Stop naisdevice
Remove configuration directory
- Mac: rm -r "~/Library/Application Support/naisdevice/"
- Linux: rm -r "~/.config/naisdevice/"
- Windows: rmdir /s "C:\ProgramData\NAV\naisdevice\"
Start naisdevice

Windows virus scanner ¶

Windows virus scanner blocks naisdevice.exe installer

Make sure you downloaded from the right source, the signature is valid and the checksum matches the file!
See https://nav-it.slack.com/archives/C0190RZ6HB4/p1687518220599119
Try adding an exception: Windows Security / Virus & threat protection / Exclusions.
Someone reported that running naisdevice.exe from cmd.exe can help.
Sometimes the installer gets blocked. To unblock it, follow these steps: